“We have recently remodeled our office in special ways to help our patients be much more at ease, using specific “Fear Free” design features that minimize their anxiety and stress. Even in the first few weeks we have seen a tremendous benefit to our patients, with many of them seeming to feel right at home. Here is a letter we received just this week:”
Dear Dr. Platt,
I want to let you know that it is hard to express how great an improvement the redo to the office has made.
We took Boo for his annual yesterday. As soon as we opened the front door, he wanted to walk around. Once inside he was calm (not like usual).
Then in the exam room he acted like he was at home. Very comfortable and walked around the room and laid down on the carpet. We didn’t have to hold him on our laps and have him fighting to “get out of there.” The colors are much more relaxing also.
Keep up the wonderful care you give to our animals. I even told a neighbor about the experience last night.
After twenty some years of our dogs seeing you, I wouldn’t want them to see anyone else. Thank you!
“All of our professional team members are now certified in Fear Free veterinary care and are excited about the new ways we can help our patients and their families. Please feel free to stop by and see how simple changes in our office design can make a real difference for our patients.”